Shipping policy

Shipping Policy

Mein Modesty

At Mein Modesty, we are committed to providing reliable and efficient shipping services. This Shipping Policy explains how orders are processed, shipped, and handled after dispatch.

Order Processing

Processing Time

All orders are processed within 3 to 4 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Shipping Methods & Fees

Delivery Options

We offer multiple shipping options depending on your location and the services available in your area. Available shipping methods will be displayed during checkout.

Shipping Costs

Shipping fees are calculated based on the destination, package weight, and selected delivery method. The final shipping cost will be shown at checkout before payment confirmation.

Estimated Delivery Times

Standard Shipping

Estimated delivery time for standard shipping is generally between 5 to 10 business days, depending on the destination country and local carrier services.

Express Shipping

Express delivery usually takes between 2 to 5 business days and may involve additional shipping charges.

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or peak periods.

Order Tracking

Tracking Information

Once your order has been dispatched, a tracking number will be sent to you by email. You can track your shipment directly through the carrier’s website.

Delivery Assistance

For any questions regarding your shipment or delivery status, please contact us at:

mein.modesty.contact@gmail.com

Please include your order number and tracking number when contacting us.

Delivery Issues

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Mein Modesty cannot be held responsible for delivery delays, lost packages, or failed deliveries caused by incorrect or incomplete addresses.

Package Not Received

If your package has not arrived within the estimated delivery timeframe, please contact us as soon as possible. We will investigate the issue with the shipping carrier and assist you in finding a solution.

Damaged Package

If your package arrives damaged, please contact us immediately and provide clear photos of:

The damaged packaging
The shipping label
The affected items

We will review the situation and work toward an appropriate resolution.

Shipping Areas

International Shipping

Mein Modesty ships to most countries worldwide. However, certain remote regions or restricted locations may not be eligible for delivery.

Additional Charges

Some destinations may require additional shipping fees or extended delivery times. Any applicable charges will be indicated during checkout whenever possible.

Please note that customs duties, import taxes, or local fees imposed by your country remain the responsibility of the customer.

Order Changes & Cancellations

Order Modifications

Once an order has been placed, modifications cannot be guaranteed. If you need to make a change, please contact us immediately after placing your order.

We will do our best to accommodate your request before the order is shipped.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not yet been shipped may be cancelled and fully refunded. Once an order has been dispatched, cancellation is no longer possible.

Relay Point / Pickup Location Deliveries

Parcel Collection Responsibility

For orders delivered to relay points or pickup locations, customers are responsible for collecting their parcel within the timeframe specified by the carrier or pickup service.

Customers are also responsible for monitoring tracking updates and delivery notifications.

Unclaimed Parcels

If a parcel is not collected on time, it may be returned to the shipping provider or warehouse.

Mein Modesty is not responsible for unclaimed parcels or for arranging collection from relay points after the holding period has expired.

Any additional shipping costs related to reshipment or return handling will be the responsibility of the customer.

Liability

By placing an order on our website, you acknowledge and accept these shipping conditions regarding relay point deliveries and unclaimed parcels.

Contact Information

For any questions regarding this Shipping Policy or your order, please contact us at: